Every cleaner works from a clearly defined checklist specific to your property. If a clean ever falls short of expectations, we make it right. After every visit, you'll receive a post-cleaning invoice complete with the finished checklist, any notes from the cleaner, and photo updates of the results.

Once we finish, you'll receive an invoice complete with photo updates, a finished checklist, and any relevant notes from the cleaner. For STR clients, this includes a heads-up on any items that need restocking before your next guest arrives.

Yes. We hire and train cleaners with staging experience, and we provide them with detailed, property-specific instructions. If you don't have particular staging preferences, we default to best practices for STRs to make sure your space presents well for every guest.

If a cleaning is scheduled and you haven't received an advance confirmation by email or text, reach out to us as soon as possible at hello@turnovur.com or call us at 503.567.9339 so we can verify and confirm your booking. We send advance notifications for every clean, so a missing confirmation is always worth a quick check.

Yes! We keep you fully informed leading up to your service. You will receive an email reminder 24 hours before your scheduled appointment, followed by a text notification on the day of the cleaning so you know exactly when to expect us.